Unbelievably awful customer service. Tried it for the first time tonight, we were seated and got our drinks in a reasonable amount of time, then waited an hour and 15 for food, no one checked on us the entire time - then couldn't get anyone to give us our bill, had to walk up with plates of food to get it packed, then were told our bill couldn't be split (?!) unless the server did it. The guy who told us that couldn't be bothered to get the server. Won't be back.
Went there yesterday DESPITE the bad reviews and had an awesome time!!! We were all prepared to have a relaxed UN rushed lunch and that's what we got. The waiter was very good and kind and the food was great. We had yummy drinks and had a great time. we will definitely go back :)
First visit; disgusting menus caked with old dry food....impolite unengaging wait staff and just plain rude lady cashier. Food , seemed to me to be previously frozen pre-prepared dishes, average at best. Spoke to mgr about state of staff and unclean menus, He was very receptive and apologetic, decided to give another chance before doing the review. Arrived for second visit; waiter was much better,even friendly. He handed me a menu and I barely wanted to touch it, it was still filthy and encrusted with old food.
We walked out and went down the street to another very good El Saladorian restaurant.
Happy Noshin'
Brianm.