HSBC Bank Canada Branch Locations - Vancouver - English Bay

I am taking to social media today to share my deep disappointment and frustration with my recent experience at HSBC, where I have been a loyal customer for the past 30 years. It is disheartening to have to resort to this platform to voice my concerns, but I believe it is crucial to bring attention to the subpar service and outdated practices that I encountered. During my visit to this bank, I encountered an unnecessary and inconvenient obstacle that left me feeling marginalized and disrespected.

Terrible dehumanizing experience, I was happy to close my account and end all associations with these people.

This branch has absolutely no interest in communicating with customers who need to do business by phone. THEY WILL NOT ANSWER THE PHONE. THEY WILL NOT RETURN MESSAGES AND INSIST ON YOU USING THE FILIPINO CALL CENTER EVEN WHEN YOU HAVE TO TALK TO THE BRANCH. IT IS NOT POSSIBLE TO TALK TO A HUMAN AT THE BRANCH.The numbers on the website or anywhere else are completely. Useless. FRUSTRATING IN THE EXTREME!!!! At one time they were wonderful. Now they are pitiful.