The 5 star reviews here sound like friends or the company itself. Unfortunately I have a hot tub of their brand and this is the local dealer. I was warned about how rude this dealer is by other customers and pool/hot tub retailers. The owner and staff treated us like we weren’t worthy. Do not give these people your business. Unless you want to leave feeling like garbage. There are many alternative places to deal with. Do your homework. Stay away from World of Hot Tubs or feel demeaned.