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My Hyundai Tucson 2013 had the ABS light on after receiving a recall letter TBAR0246 - ANTI-LOCK BRAKE SYSTEM (ABS) MODULE (INTERIM - RECALL REMEDY NOT YET AVAILABLE) They charged me $3000 to fix it or trade-in at $1000!! This is really terrible and unbelievable. I lost trust and will no longer deal with Hyundai with this disappointment due to this total loss
I purchased my Tucson at this location in 2016. Everything was amazing until I drove off the lot. I purchased the extended warranty that included free oil changes. A huge selling feature for me! I didn't get those because apparently they were only valid at that location and I had moved out of the area. Also, part of that agreement so I just found out from Hyundai Canada was I only had 30 days it's expiry to claim the $1900 refund. No contract was supplied despite my request outlining these term
Poor organization and customer service. I really felt like I was a burden and not a customer once the deal fell through because the wrong car was ordered. Just left a sour taste in my mouth.
My elderly father purchased his second vehicle in five years from this dealership. It was supposed to come with winter tires. It did not. They told him to come back for the tires later. They were sold out. He came back at the time the dealership said -- drove 45 minutes through a snowstorm to be there -- only to wait for an hour and a half and then be told the tires were no longer there. And to come back another time. Nothing offered for his troubles, time wasted, etc.
This is by far the worst after sale customer service. The service center always mixes up appointments and last winter they lost my tires. This time, they forgot to fix an electrical issue with my car and my car has been with them for almost a week now and they still haven’t touched it ! On top of that, they made me feel like it was my fault that they forgot about my car ?!?? Worst service ever, it’s so bad we are thinking of selling both of our Hyundai cars to avoid dealing with them.
Have been dealing with this company for the past 2 plus years. Excellent service at all times and very professional. Highly recommended!
Asked me to come in today for appraisal of my car from an independent appraiser, after few minutes in which no one looked at my car (was looking at my car for the whole time through the guest room window) told me a much lower price than the one quoted to me from their own website. Complete waste of time, would never go this location again.
Very helpful sales associate. The sales manager followed up promptly.
Devin was very friendly sales staff. Also, Tim was a big help from the finance department. Both were very accommodating and helpful. All of our requests were met. They were great to deal with. Thanks guys!
I have received a very good and very professional service. I am extremely satisfied of the attention that was given to me, especially by Mike.
The staff was great to deal with and had good customer service. Thanks to Alex and Tim for your help and honesty there.
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