ScreenHouses Unlimited - Does Not Honor Warranty
ScreenHouses Unlimited (Arkew Holdings Ltd.) Sells do it yourself kits in Canada and America for screen rooms, patio covers, screened enclosures, door canopy awnings, and storage sheds. Complaint #1 – Damaged Material ScreenHouses Unlimited promises “100% Satisfaction” and assures buyers: “If you are missing or have received a broken piece, simply call our toll-free line and we will courier you the part in as timely a fashion as possible.” In 2010, I paid over $4600 for a kit. I received damaged material. I notified them. I sent photos. I brought to their attention Canada’s Competition Act Paragraph 74.01(1)(c)(ii) (Deceptive Marketing Practices). They still refused to honor the warranty. Complaint #2 – Inaccurate Assembly Instructions ScreenHouses Unlimited advertises “complete” instructions come with the kits. Instead, I received 2 partial instructions dated 1997 / 2001. Their solution? Refer me to 4 more sets of instructions online dated 2004. My contractor has an engineering degree; yet the extra hours to make up for all the instructions’ errors and omissions added up to $150. Errors included: unfinished diagrams; different parts identified by one part number; different part numbers for one part; and entire pages about parts not in the kit. So, to build a safe unit, you must compare all the instruction sets and keep delaying work to call and clarify discrepancies. My Conclusion: Bad materials + Bad instructions + Bad customer service = Bad business. When I said I was dissatisfied with the instructions and damaged materials, they tried to re-define “100% Satisfaction” as “limited” and didn’t mean “satisfaction that is determined by the customer.” In my opinion, 100% doesn’t mean a limited part of 100%. Still, I offered to accept a partial refund in lieu of reshipping and as compensation for my excess costs. They refused. I don’t know if you would say ScreenHouses Unlimited is a fraud, scam, or rip-off, but I do know that I’ll NEVER do business with them again!