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Came back here after a couple months looking to renew the relationship, but was even more disappointed than last time. For the second time in a row the meal was not what I wanted or expected and they refused to replace it. From MacDonald's to the highest end restaurants you can replace food that's not to your liking, but not here. Also, I agree with recent reviews that the food is going downhill. The spring rolls are soft and mushy now and that great flavour is gone. Noodles were tasteless. This used to be the best value anywhere, but the staff have no clue how to get along with customers. I wonder how many others who used to spend $100's here will be going elsewhere.
I am a regular at the various Pho Dau Bo restaurants in Southern Ontario. I usually seek out these restaurants to fill my need for Pho. Up until last week I had been pleased with my visits to the Stoney Creek location, but my last visit was not what I had come to expect. 1) the amount of food in the bowl has decreased, there are less noodles and particularly less meat. 2) the basil, bean sprouts, and the lime that were served to complementthe Pho were dried up, browning, and very unappealing...... 3) the broth of the soup had an unpleasant taste, like it had gone off. I may try this location again, but if this type product is served to me again I will not be returning.
Curry my partner ordered last time was just not good & THEY WOULDN"T REPLACE IT! I gave her my pad thai & vowed not to return.There was seemingly no manager to speak of so I'll ask if they're willing to make it right. Partner NEEDS to go back. Server said that partner ate some so that they can't replace it. What, were they going to serve it to the next customer?
Curry my partner ordered last time was just not good & THEY WOULDN"T REPLACE IT! I gave her my pad thai & vowed not to return.There was seemingly no manager to speak of so I'll ask if they're willing to make it right. Partner NEEDS to go back. Server said that partner ate some so that they can't replace it. What, were they going to serve it to the next customer?
This place must be the best value anywhere. The food is always delicious, the prices are excellent, the staff are great. No one ever comes to ask you "Is everything is all right?" They assume it is excellent, as any restaurant manager should advise their staff, and are attentive to notice if you require assistance/service. On a hot day the tea is nice and cold! We eat here or take out at least once every month. We notice people of every culture and age group, making for an excellent atmosphere. The restaurant is almost always hopping, but part of the charm is fitting you at the end of a larger table with other guests. No one seems to mind and some polite conversation is usually a welcome by-product.
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