i have tried to call so many time and i think at one point they picked up the phone and hung it up, i tried calling back no answer. i summit my documents in June and then 10 months later i still didn't hear from then so i had to send another email to ask if if they got my documents that i summit in June. i got an email back saying that they do have it, but from the day i summit it i would have to wait up to 23 months before i hear from an officer!!! unbelievable!!!! this is ridiculous!!!!!!