I booked a three-...
I booked a three-hour couple's treatment months before my anniversary with my girlfriend. I called to confirm our booking twice. Less than 24 hours before our appointment, I received a text message from the spa telling me that they could not honour it. When I called to address the situation, the individual on the other end told me that this cancellation was standard operating procedure. They were unapologetic. I have never experienced such horrendous customer service.