After spending almost $100, I was shocked to hear an employee call security and accuse me of stealing. That's both harassment and discrimination, and complaints have been filed with the better business bureau and complaint was also made to the human rights commission. The service and treatment of customers is a disgrace.
We bought a cart that had to be assembled demo the east Windsor Canadian Tire store and we discovered that two of the parts were defective. We were delighted to learn that all we had to do was to bring the parts back to the store and they would replace them from another box. The service was extremely helpful and friendly. We couldn't be happier with the service we received at this store.
I attempted to return used oil, and get a core charge back for a battery that I bought at the store. An unpleasant service adviser/manager told me that without the receipt, they would not provide the core charge on the Canadian Tire branded battery. He also would not take back the used oil, and denied that recycling charge is taken on oil that they sell. Regardless of the accuracy of his recycling charge, refusal to refund the core on THEIR battery, and his flippant response earns this rating.