After our Dryer started to make loud noises, I called Bens, talked to a very informed gentleman, who set us up with service in two days. Ken, the Tech, arrived on time, looked at the dryer and knew immediatley what the issue was. He took it apart, showed me the issue and gave me a ball Park quote to fix. I agreed and in a short period of time he had repaired the Dryer, and his quote was bang on. It was very reasonable and Ken was great to deal with. I heartily recommend Bens and Ken.Lire plus
I had wonderful customer service while in the store AND several days later when I had to call. The guys working in there are helpful and accommodating. But, they NEED a dedicated fax line!Lire plus
LG refrigerator stopped working, I called LG and they recommended this business. I called Universal for the repair and they recommended I contact LG for an extended warranty. LG set a date for the repair but Universal called me to give me an earlier date. Serviceman came, was pleasant, knowledgeable, and replaced the fridge condenser. He tested the repair thoroughly before he left. Lire plus
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