I find that they are very easy to work with, as others have said: nice guys. I have had 3 wheel alignments done on 3 different vehicles. The work is fast and reasonably priced. Will be going back even though it is on the other side of the city from me. As for the one bad review where the ABS sensor was broken - it happens all the time during brake/hub repair no matter how careful you are - I know, I have done it and unfortunately ABS sensors are expensive.