He ordered a part for our boiler back in Feb/22. I called near end of March to check status and he said it should arrive within a week or 2. Never heard from him again until I contacted him in July and he completely forgot about us. Just made an appointment for him to install the part on Aug 25th 9 am and he never showed up and only got his voice mail when trying to make contact. We left a msg and never got a call back. Not a happy camper!