Fete Boutique

Réponse d'entreprise 29 septembre 2015

Hi Christine, We're disappointed that you've decided to write this review despite the fact that you said you understood this was not intentional and that you chose to accept our make good of a partial refund. You've neglected to include the following information: 1. Yes, in this rare instance, a bouquet went wayward. it was the first time this has happened and we were mortified. Within .5 an hour of being notified, a bouquet was delivered to you. It was made up of the same flowers from the wedding but slightly different in design in the haste to make sure you had a bouquet. 2. As for the change in the flowers, several photos of the centerpieces were shown to you the morning of the wedding when the personal flowers were dropped off. You exclaimed "gorgeous" and "beautiful." You also thanked us for the beautiful job. We are pretty sure that if they were horrid, you would have told us in person, that instance - so we are confused why this is coming up now. Let me be clear to all readers of this post: In our contract, we state very clearly that weather plays a factor in the delivery and the colour of flowers we use. We reserve the right to make subs IF necessary. We also will show you so you can know beforehand. In Christine's case, we showed her photos. The flowers in question were purple dahlias. We used purple dahlias but they were slightly lighter than the original colour we intended to use because it was during a week of rain and cloud cover so field flowers tend it come out softer in colour. In dry hot weather, the colour becomes more intense. We cannot control the weather (as much as we'd like to sometimes)! To make up for the switch, we added more hydrangea and garden roses (3x the price of a dahlia). Within 2 days of the wedding, we connected about the issues, within 10 days, the solution was accepted, delivered, and the matter seemingly closed. Yet, Christina has decided to write this review. It is her opinion and we can accept that. However, we have a number of 5 star reviews, we have been in business for 55 years, and are always willing to work with our clients to deliver a great experience and memorable events. We believe that nobody is infallible, We also believe that it is what we do afterward to "own up" for any issues that may arise unforeseen. We welcome any and all inquiries about this and can readily provide references of the MANY happy clients we have the privilege of designing for. We believe in being transparent. We don't exactly believe passive aggressive behavior is the answer to an issue as we're all adults here and would welcome Christine to speak to us further if she wishes.