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Poor customer service, waiting 10 days for a battery to come in to replace my defective one (I had to call in to find that out, they did not email me as promised). Now they tell me I need to leave my phone there between 1 hour to 24 hours. I offer to make an appointment but apparently that does not matter. Very bad service for a premium product. Store manager was condescending and acted like they were doing me a favor by fixing a defective product.
