Ben Thanh Restaurant
3.8/5
Détails
Information
Évaluations
Localisation

Type de cuisine

  • Thaïlandaise,

Atmosphère

  • Décontractée,

Langues parlées

  • Anglais,
Localisation
36 Northfield Dr E, Waterloo ON N2L 6A1
Information utile

Heures d'ouverture *Horaire des Fêtes

Lundi
Mardi
Mercredi
Jeudi
Vendredi
Samedi
Dimanche
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Prix:

  • 11 $ à 25 $,

Modes de paiement:

Évaluations et commentaires - Ben Thanh Restaurant

Quelle note donneriez-vous à cette entreprise?
3.8/5
  • Excellent
  • Très bien
  • Bien
  • Faible
  • Mauvais
5
17
3
3
1
  • Atmosphère:
  • Nourriture:
  • Service:
relevance:
Langue:
Restaurantica12
Par

Both times I've been here (one lunch, one supper...

Both times I've been here (one lunch, one supper) it has been ridiculously busy and we had to wait for a table, which might explain the poor service. The place is large and atmosphere unimpressive (high ceilings, florescent lighting). I think the servers are understaffed and thus overworked. On both occasions we sat for a long time before our orders were picked up. Even more bizarre, the food seemed to come out of the kitchen in a random order. Perhaps they just cook things and send whatever's ready at that moment? The following occurred during BOTH visits: 1. Mains arrived before appetizers. 2. Mains arrived with substantial gaps (5-10 minutes) between dishes. At the supper visit, the first half of our party's food arrived and they were almost finished eating before the second half's food arrived. 3. White rice to go with the curry arrived long (>5 minutes) after the main. I had to ask our server for it. On one occasion, my bubble tea arrived after we had all finished eating. I actually assumed they had forgotten about it. Unless in Thai culture bubble tea is dessert? Given the haphazard way that the rest of our food arrived I'm unwilling to give them the benefit of the doubt on that one. I would order takeout from them, but not suffer through that service again.

Atmosphère: 2/5
Nourriture: 4/5
Service: 1/5
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Restaurantica12
Par

This place was disgusting. We only wanted to pop...

This place was disgusting. We only wanted to pop in for a quick snack and drink for take out but ended up gagging at half their food. The spring rolls were dry and not flavourful at all and didn't have the nice crisp to them. The mango shakes tasted like thick powder and milk. The service was an absolute MESS. We went in and we didn't get served for 8 mins even though there were a handful of servers just talking amongst each other. We also realized that they forgot one of our mango shakes and wouldn't refund us, insisting on getting the mango shake when we came back. Truth be told, we didn't even want the shake after trying the first 2.

Atmosphère: 3/5
Nourriture: 1/5
Service: 1/5
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Restaurantica12
Par

Eat-in is delicious! Take-out is atrocious!

I love going to this place for a sit-down meal. The food is quick and delicious. The service could be better, but lately it depends on the waitress (some are great, most are average, a few are terrible). Take-out from this place is a completely different story however. We called and ordered our food. When I arrived to pick it up I was ignored for more than 20 minutes. I even watched my food be brought out from the kitchen and left on the counter for more than 15 minutes before a server finally asked me what I wanted. When we got the food home, we discovered that the noodle dishes had steamed themselves while sitting in the styrofoam containers on the counter, and had been reduced to tasteless piles of muck (or tasteless piles of dried up noodles in the case of the pad thai). They also forgot to give us dipping sauce for our spring rolls. So our take-out was either mucky or completely dried out, and everything was bland. We will NEVER order take-out from here again.

Atmosphère: 4/5
Nourriture: 4/5
Service: 3/5
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Restaurantica12
Par

Great Red Curry

Red Curry was very delicious. Bamboo was not too overpowering at it is at other restaurants and the portion was more than enough. Our server forgot the rice which I had to order separately to eat with the curry but otherwise nothing to complain about.

Atmosphère: 4/5
Nourriture: 4/5
Service: 4/5
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Restaurantica12
Par

Great food. Service could be improved

I've both been in the resturant for a sit down meal and also order the food for take out quite often. I do find the food impressive. They give good quantity and quality for the most part. I have to agree with other reviewers on the customer service though. It really could use improving. I haven't had any terrible experiences but have noticed that the kind of service you get depends greatly on who you happen to get serving you or at the desk. Other than that I really do recommend this place on it's food alone. It's worth the trip and the coin!

Atmosphère: 4/5
Nourriture: 5/5
Service: 3/5
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