Crystal Palace Restaurant
3.2/5
Détails
Information
Évaluations
Localisation

Type de cuisine

  • Cuisine américaine,
  • Asiatique,
  • Chinoise,

Plats

  • Chow mein,
  • Soupe wonton,

Langues parlées

  • Anglais,
Localisation
10 King St S, Waterloo ON N2J 1N8
Information utile

Heures d'ouverture *Horaire des Fêtes

Lundi
Mardi
Mercredi
Jeudi
Vendredi
Samedi
Dimanche
Vérifier avec le marchand

Prix:

  • 11 $ à 25 $,

Modes de paiement:

Évaluations et commentaires - Crystal Palace Restaurant

Quelle note donneriez-vous à cette entreprise?
3.2/5
  • Excellent
  • Très bien
  • Bien
  • Faible
  • Mauvais
4
10
7
4
5
  • Atmosphère:
  • Nourriture:
  • Service:
relevance:
Langue:
Restaurantica12
Par

good dim sum, but quality noticeably fading

What happened to the old-man-boss? I never see him anymore! He was so rude but hilarious The dim sum is good! definitely not as good as Cameron, but it is not as pricy, which is an important factor if you don't plan on spending $100 on lunch. Anyway, I have noticed their food is slowly slipping from yum to sorta yum but mostly bleh. The chicken feet used to be so juicy and flavorful, but now it is bland and so bad that when I eat it I actually realize I'm sucking on a chicken's foot. Before, it was like bliss!!! Their ha-cheung is also very bad now. The shrimp is not tender like before and the white-stuff is too thick now. I still enjoy the har-gow and siu-mai, but I can't say I love the other dim sum items. Their service, unsurprisingly, is bad. The head waitress who always works there comes off as cold, robotic, and rude. I do love the new decor though...the crystals...in Crystal Palace...so cute, right?!!

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Restaurantica12
Par

angry owner

We ordered 5 dishes to share. When one of the dishes arrived, it didn't look very authentic so we told the waitress that it was what we used to ordered. The waitress apologised and asked if we wanted something else instead. We had actually waited a longer than usual for the food so we thought it could take a while for the replacement to arrive, so we said no. Moments later, the lady owner came to confront us and said "hey.....why are you returning the dish? you ordered it and it was cooked accordingly". We felt so embarrassing because her tone was loud and she wasn't in anyway willing to accept the fact that it wasn't done properly. We didn't want to make the matter worse and accepted the dish. It was horrible experience.

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Restaurantica12
Par

A MUST READ!!

To make a long story short , they messed up my meal so i came back and said to them ' i only wanted chicken in here' so she apologized and said that she would remake me one , my husband was hungry and he didn't want to wait more so we asked for $ back ohh wow , she opened it and said you already ate from here i said yes i tried it, the noodles were sour because i didn't notice it was because they added pork when i clearly said chicken'' she started to shake (her hands) i said please we would like refund she kept going on how we already ate some (they gave us a take out and when we opened it wasn't even full) anyways we insisted because my husband just didn't want to eat there anymore or wait more we were hurry so she took the $10 and some change and put it on the counter angry and her hands shaking and said' YOU ARE NOT WELLCOME HERE ANYMORE OKAY' i just look at her and said god bless you lady, i didn't know what else to say i felt sorry for her because she was SO MONEY HUGRY FOR THAN $10 LIKE IT WAS HER WORLD COMMING APPART , it was sad to see that there are ppl like that on this earth ( i guess there is worse) , so yes i felt bad for her, just spreading my story for others to know! Thanks for reading!

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Restaurantica12
Par

Doing the lunch buffet? Better be patient....

Tried the lunch buffet here twice now, and twice I liked the food, but it takes them so long to replenish anything, it really detracts from the quality. Trays sit empty for a very long time before they get refilled. It is really not worth the time and money. They need to get their kitchen staff to start cranking stuff out more consistently.

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Restaurantica12
Par

Food is good...Service not there.

This is a good place for a couple looking for Dim Sum or other favourite dish. The food is good (not exceptional in my mind), but the service needs improvement. This is not a family restaurant. They do not have crayons or kids menus. The tables have vinyl covering, which kids pull at and make eating there a challenge. Kids did like the aquarium. Server brought food and then took off. Had to wait a long time to process bill. Service was poor.

Atmosphère: 3/5
Nourriture: 4/5
Service: 3/5
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