Gina Studio Estético Spa + Salon

Réponse d'entreprise 15 avril 2010

Dear Burky, I want to first of all apologize for your negative experience at Gina's and for keeping you waiting for your appointment. I appreciate your feedback, as we cannot address an issue if we are not aware of it. I‘ll spare you the details of the reason for the delay in your service provider that day or make excuses for making you feel neglected. You're right, we made a mistake and that does very infrequently, unfortunately occur but when it does, we don't take it lightly. We have a process that allows us to address the problem and hopefully turn a negative experience into a positive one for our clients. We did call you later that day to connect with you, apologize and try to initiate that process. I would love the opportunity to speak to you directly and hopefully give you the great experience you deserve. Give us another chance to show you why, thousands of satisfied clients have loved coming to Gina's for over 40 years and why we were voted best spa over 5 years running in KW's Record as well as other publications. Please call me at 519-886-2090 or email info@ginaspa.com. Sincerely, Jenny D Owner/director